SWIFT RIDE PRIVACY POLICY

  • Swift Ride Privacy Policy

    Last Updated: 29/04/2025

    1. Introduction

    Swift Ride ("A Smooth Ride") operates a ride-hailing platform in Uganda. This Privacy Policy explains how we collect, use, and protect your personal data when using our app, website, or services (collectively, "Services").

    By using Swift Ride, you consent to these practices. If you disagree, please discontinue use.

    2. Information We Collect

    A. Information You Provide

    • Account Information: Name, phone number, profile photo

    • Identity Verification: Government ID (for drivers/rider verification)

    • Trip Details: Pickup/drop-off locations, special requests

    • Communications: Support messages, feedback

    B. Automatic Collection

    Location Data

    • Foreground: Precise GPS when app is active (for ride matching)

    • Background: For drivers during active trips only, to:
      ✓ Maintain real-time trip tracking
      ✓ Enable navigation while using other apps
      ✓ Ensure passenger safety and accurate fare calculation
      You can disable background location in device settings, but this will severely limit app functionality.

    • Usage Data: Trip history, app interactions

    C. Third-Party Information

    • Referral programs

    • Payment processors (Mobile Money/banks)

    • Legal authorities (when required)

    3. How We Use Your Information

    PurposeData Used
    Provide ServicesAccount info, location, trip details
    Safety & Fraud PreventionIdentity verification, device data
    Customer SupportContact details, trip records
    Service ImprovementsUsage analytics
    Legal ComplianceAs required by Ugandan law

    4. Data Sharing

    We only share necessary data with:

    • Drivers: Your name, pickup location (never full address)

    • Payment processors: Transaction confirmations

    • Authorities: When legally mandated

    We never sell your data.

    5. Security Measures

    • End-to-end encryption for all data transfers

    • Regular security audits

    • Strict access controls

    6. Your Rights

    ✔ Access/correct your data via account settings
    ✔ Delete account (residual data retained for legal compliance)
    ✔ Opt-out of marketing communications
    ✔ Disable location tracking (limits functionality)

    7. Data Retention

    • Active accounts: Until deletion request

    • Trip records: 12 months (dispute resolution)

    • Legal requirements: As per Ugandan law

    8. Background Location Justification

    For drivers, background location access is essential to:

    • Maintain trip continuity if you switch to other apps (calls/maps)

    • Ensure passenger safety through real-time tracking

    • Calculate accurate fares based on actual route taken

    • Enable emergency assistance if needed

    This aligns with Google Play's policy for critical functionality.

    9. Contact Information

    Swift Ride Uganda
    📍 Kampala, Uganda
    📧 moitech.ug.info@gmail.com
    📞 WhatsApp: +256751047183

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